2/22/2018

MoneyMatters101.com Home
Recommended Books

Nolo's Guide to SSI Disability
On America's Roads
On My Own
Our Baby Boomer Years
Outliers
Outsmart!
Pinpoint
Points Of Power
Pre-Foreclosure Handbook
Producer
Project Management
Pulling Weeds
Put Your Money
Quick And Nimble
Read Health Books
Rescuing America
Retire Inspired
Retire Richer And Faster
Rich Brother, Rich Sister
Rich Dad, Poor Dad
Rich Like Them
Right On The Money
Rules Of Engagement
Rush
Sales 2.0
Saving Your Financial Soul
See Jane Lead
Self Made
Selling In Tough Times
Sell Your Home
Six Pixels Of Separation
Small Business Survival Guide
Social Security: Inside Story
Social Security Strategies
Spank The Bank
Spent: Shopping Addict
Starting Over
Stop Sabotaging Your Career
Strategic Alignment
Stronger
Surviving ObamaCare
Taking Down The Lion
Talking Money
Test-Drive Your Dream Job
The 11 Laws Of Likability
The Age Of Speed
The American Journey of Barack Obama
The Art And Science Of Technical Analysis
The Audacity Of Help
The Best Comes Last
The Business Of Family
The Board Game
The Confidence Code
The Confident Woman
The Cul-De-Sac Syndrome
The Debt-Free Diet
The DNA of Leadership
The Facts Of Business Life
The Gender Impact of Social Security Reform
The Gold Standard
The Human Factor
The Law of Forgiveness
The Lean Entrepreneur
The Intelligent Portfolio
The Investor's Paradox
The Journey: A Celebration
The Millionaire Master Plan
The Money Class
The Moneymakers
The New Color of Success
The New Tycoons
The One Hour Business Plan
The One Minute Closer
The Richest Man In Town
The Safe Investor
The Slight Edge
The Start Up Of You
The Super Stress Solution
The Third Wave
The Total Money Makeover
The Truth About Your Future
The Ultimate Plan
The Wallstrip Edge
The Women's Small Business Start-Up Kit
There's No Such Thing
Think Big
Thinking For A Change
Think Like A Champion
Top Dog
Top Ten Distinctions
Twitter Power
Upstarts
Wealth for Women
What Could Happen?
When Habits Aren't Enough
When Life Strikes
When Turtles Fly
Where Does The Money Go?
Where To Put Your Money
Who Owns The Data?
Who Owns The World?
Who Turned Out The Lights?
Why America Is Sick
Why Didn't They Teach Me
Why Do People Buy Things
Winning Nice
Womenomics
Working With You
Wrong
You, Inc.
Your Income Tax 2013

Links
More Recommended Books

Email Us

Books As Gifts
Book Contest Winners
Previous Book Contest

Quotes

If you would like your book to appear on our website, please send a review copy and an electronic excerpt from the book.

Send the review copy to:
MoneyMatters101.com
26880 Sugarite Canyon Drive
Rancho Belago, CA 92555

Send the Electronic Excerpt to: jroberts@moneymatters101.com



 

Who Owns The Data?

Using Internal Customer Relationship Management to Improve Business and IT Integration
by Frank L. Eichorn

Finally, a book that not only explains how quality IT management can take your business to the next level; it also shows you how to get there! And, big bonus--it tells you in plain English. Who Owns The Data? should be on the desk of every business exec, CID, Senior IT Manager, and anyone providing, receiving, or affected by IT services within an organization. Information management has become entrenched in every facet of business operations and is a key source of competitive advantage. Recent research result, along with related studies and models on customer service, provide the foundation for a holistic capabilities assessment model for measuring Internal Customer Relationship Management (IntCRM)-- a model created and developed by Dr. Eichorn and presented herein--serves as a comprehensive tool for examining an organization's business and IT integration capabilities and provides quantitative and visual evaluation of the key criteria to determine how an organization is measuring up in the areas of internal customer relationships and successfully delivering technology solutions that meet business needs. Want a guidebook that offers workable IT solutions that will boost your business ahead of the competition? Own a cutting edge; own an understanding of the inner workings of information management by owning a copy of Who Owns the Data? Own it today!

"We all know how important customer service is, every company espouses it. But how often do we think about treating our internal colleagues with the same customer service levels as our external customers? Who Owns The Data? examines the relationships between IT departments in an organization and the business units they support and develops a holistic approach to improving these internal relationships. This book is targeted at executives, managers and team members at every level of an organization. It demonstrates the direct, positive impact of adopting Internal Customer Relationship Management principles on employee satisfaction, customer satisfaction and organizational performance."

About the author:

Frank Eichorn has over 25 years IT experience including positions as an Information Systems Officer in the United States Air Force, Research Consultant with a Federally Funded Researchg and Development Center, and Technical Project Manager. He is currently the VP of Business Information with a large financial services organization and a faculty member at Mount saint Mary's College in Emmitsburg, Maryland. His extensive experience includes programming, database design and development, systems analysis and consulting. He has presented at conferences and published articles on the critical topic of Business and IT Integration. Dr. Eichorn's recent doctoral research at the University of Maryland features the Internal Customer Relationship Management (IntCRM) model. Frank lives in Middletown, Maryland with his wife, Wendy, and son, Jake. In addition to his professional endeavors, he enjoys spending time with his family and managing his martial arts studio.

Book of the Month

Book about investing

Advertise on MoneyMatters101.com

 

Share


Accessibility Policy| Terms Of Use| Privacy Policy| Advertise with Us| Contact Us

Use of this web site constitutes acceptance of the Terms of Use.

We are looking to create more mutually beneficial partnerships. If you are interested in partnering with MoneyMatters101.com, send us your proposal.

MoneyMatters101.com™

Link to MoneyMatters101.com