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The Better Business Bureau

Founded as a nonprofit organization in 1912, the Better Business Bureau (BBB) was set up to provide consumers with the ability to find businesses, charities, and other business related entities that they can trust and feel comfortable doing business with by offering free reviews detailing the reliability and honesty of particular companies.

The basic goal of the Better Business Bureau is to provide as much assurance about the trustworthiness of businesses as possible and to insure that businesses know and understand that they will be held accountable for dishonest representations and unreliable products and services they provide.

There are approximately 112 independent local Better Business Bureau organizations in the United States and Canada and each is governed by their own board of directors. All BBB offices are overseen by The Council of Better Business Bureaus (CBBB) located in Arlington, Virginia.

The Better Business Bureau gathers information that gives insight into the way individual businesses conduct themselves. The agency acts as an intermediary between consumers and the business community by providing reports and other resources that serve the interest of the general public.

The information used by the Better Business Bureau is gathered from different sources and made available to consumers, and other businesses, who use their products and services. With this information, consumers can make informed choices and decisions before, during, and after getting involved in a transaction.

Businesses are given grades between A+ and F according to how well they perform, the number of complaints filed against them, reliability of products and services, and other factors.

All businesses, regardless of size, wealth, how long they've been active, where they are located, and the products and services they render, are rated by performance as it applies to consumers.

Each year, well over a million disputes are handled by the Better Business Bureau with the majority of them being resolved before court actions are taken thereby helping to create a harmonious relationship between consumers and businesses.


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